Ref: Ind-CS (Virtela Technology Services Inc.) Location: Mumbai - India Rate: N/A (Permanent) Pre-Requisites Possesses strong product/technology/industry knowledge. Has led and managed a team of SMEs providing support to a global organization. Proven history of managing a large enterprise or ISP network and IT applications. Has developed and overseen a continuous professional development programme including a comprehensive mentoring strategy. Strong interpersonal and problem solving skills. Demonstrated ability to meet deadlines and manage execution. Willingness to travel as needed Primary Responsibilities Accountable for Incident Management Accountable for Change Management Accountable for New Service Order Management Accountable for Customer Reports Accountable for Customer Processes Accountable for Documentation On-boarding lead for new Customers Escalate to DPE as needed ...
Find job recruitment opportunities in Nigeria.