Eko Maintenance Limited is recognized as a fast-growing and premier leader in Facility Management, dedicated to the expert maintenance and sophisticated support of high-rise building facilities across the prestigious Victoria Island, Lagos. The organization is currently seeking a highly dedicated, meticulous, and exceptionally organized professional to assume the pivotal role of Helpdesk Officer. This individual will function as the central point of contact and crucial operational support resource for the entire operations team and valued clientele.
The Opportunity: Helpdesk Officer
Eko Maintenance Limited is looking for a Helpdesk Officer
to establish a critical link between the company's esteemed clients, essential
contractors, and robust internal operations. The incumbent will hold the
responsibility for guaranteeing seamless communication flow, efficient task
coordination, and the execution of superior administrative support that is
vital for driving the organization's overall operational efficiency and
adherence to world-class facility standards.
- Location:
Victoria Island, Lagos
- Employment
Type: Full-time
🎯 The Mission:
Operational Excellence and Client Support
The primary goal of the Helpdesk Officer is to leverage
their exceptional organizational, technical, and communication expertise to streamline
administrative processes, master the management of information flow, and
provide comprehensive support to the Operations Manager. This mission
ensures the company's service delivery not only meets but consistently exceeds
the highest standards of quality, precision, and timeliness expected in premium
facility management.
Key Responsibilities (The Core Functions of the Role)
The successful candidate will be entrusted with a diverse
set of responsibilities across administrative and helpdesk functions, ensuring
the smooth and efficient running of the operations department:
- Administrative
Streamlining: The officer will utilize advanced proficiency in the
Microsoft Office Suite (specifically Excel, Word, PowerPoint, and
Outlook) to expertly manage complex documentation, execute accurate and
high-volume data entry, and perform all essential administrative duties
within the operations department with a focus on optimization.
- Helpdesk
Coordination: Serving as the first and critical point of contact,
the Helpdesk Officer is responsible for efficiently coordinating, logging,
and prioritizing activities and service requests within the
helpdesk and operations department to ensure effective workflow management
and rapid response times.
- Communication
Hub: The role acts as a key support resource for the Operations
Manager, facilitating vital internal and external communication through
the professional preparation and drafting of emails, formal letters,
comprehensive reports, and other official correspondence.
- Information
Dissemination: Ensuring the timely, accurate, and proactive
dissemination of information to clients and contractors is paramount.
This includes providing detailed updates on maintenance schedules, status
of service requests, and all relevant facility-related matters to manage
expectations effectively.
- Process
Optimization: The officer will actively collaborate with internal
cross-functional teams to identify critical bottlenecks, propose and
optimize existing operational processes, and actively implement industry
best practices to achieve and surpass key departmental objectives.
- Records
Management: Maintenance of comprehensive, meticulous, and accurate
records, reports, and documentation is required. This includes
detailed logging of all helpdesk interactions, service requests, incident
resolutions, and overall user/client feedback systems.
- Feedback
& Improvement System Management: The Helpdesk Officer will be
responsible for monitoring and managing the follow-up and feedback loop
within the operations department, gathering valuable insights from client
interactions, tracking progress on all resolutions, and contributing to a
culture of continuous service improvement.
🔍 Candidate Profile (What
Eko Maintenance is Looking For)
Eko Maintenance is seeking a polished professional who
possesses the perfect blend of academic knowledge, practical experience, and
essential core competencies:
Education:
- A Bachelor’s
Degree is required in a relevant field such as Information Technology,
Computer Science, Business Administration, or a closely related
discipline.
Experience:
- A
minimum of three (3) years of verifiable, proven experience in
Helpdesk coordination, technical support, or a high-level administrative
role within a structured corporate environment.
Technical Skills:
- Mandatory
proficiency in the Microsoft Office Suite (Excel, Word, PowerPoint,
Outlook) at an advanced level.
- Demonstrated
experience using contemporary helpdesk ticketing systems or
Customer Relationship Management (CRM) software is essential.
Core Competencies:
- Strong
Interpersonal Skills: An exceptional ability to communicate clearly,
diplomatically, and effectively, both verbally and in writing, with
diverse internal staff, external contractors, and high-profile clients.
- Organizational
Excellence: Possessing outstanding organizational and time management
abilities, demonstrating a keen, uncompromising attention to detail,
and maintaining a highly proactive, solution-oriented approach to
problem-solving in a fast-paced environment.
📝 How to Apply
Candidates who are ready to bring their organizational
excellence and technical expertise to a dynamic, forward-thinking facility
management environment are strongly encouraged to submit their application.
- Application
Deadline: 19th December, 2025.
- Submission
Details: Interested and qualified candidates should send their
comprehensive CV/Resume to the dedicated recruiting email address: recruitment2@ekomaintenance.com
- Subject
Line Protocol: Applicants must ensure they use the exact title Job
Title: Helpdesk Officer as the subject of their email to ensure proper
processing and review of their application.
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