Skyway Aviation Handling Company Plc (SAHCO PLC), a distinguished member of the SIFAX Group, stands as a leading provider of comprehensive Passenger, Ramp, and Cargo Handling Services across all major airports within Nigeria. The company is dedicated to upholding global standards in ground handling and delivering operational excellence.
SAHCO PLC is actively seeking highly qualified and motivated
individuals to join its dynamic team as an Airport Service Executive.
This crucial role is instrumental in ensuring seamless operations and
delivering superior service to airline clients and their passengers.
🎯 Role Description:
Airport Service Executive
The Airport Service Executive performs a pivotal function
within the airport environment, acting as a primary point of contact and an
operational coordinator. The successful candidate will be responsible for a
comprehensive range of duties that collectively ensure efficiency, safety, and
customer satisfaction throughout the passenger journey and ground handling
process.
Main Accountabilities
The responsibilities associated with this executive position
are multifaceted and include, but are not limited to, the following key areas:
- Customer
Service Excellence: Delivering the highest standard of customer
service at all passenger and client touch points, proactively
addressing inquiries and resolving issues with professionalism and
efficiency.
- Operational
Coordination: Maintaining constant and effective liaison with
various critical airport departments, including Check-in, Boarding Gate,
Ramp, Cargo, and Lounge personnel, to ensure synchronized operations.
- Administrative
Oversight: Performing meticulous pre- and post-flight
administration duties, ensuring all necessary documentation and
procedures are completed accurately and on schedule.
- Baggage
Management: Efficiently and empathetically handling all baggage
claims, following established procedures to resolve issues swiftly for
affected passengers.
- Regulatory
Compliance: Ensuring strict compliance with established Standard
Operating Procedures (SOPs), safety protocols, and relevant aviation
regulations throughout all assigned tasks.
- Supervision
and Quality Control: Supervising the activities of service partners
and third-party vendors to guarantee the smooth acceptance and transfer
of passengers and cargo, maintaining SAHCO’s quality benchmarks.
- Passenger
Flow Management: Directing Arriving and Departing passengers
clearly and effectively to respective areas, such as the Arrival Hall,
Transfer Area, Departure Gate, or Executive Lounge.
- Immigration
and Security Checks: Diligently checking entry requirements
(including visas, residence permits, and travel documentation) to ensure
they are fully met, thereby mitigating risks and preventing potential
delays.
- Ad-hoc
Duties: Performing any other duties assigned by the management
to support the overall operational objectives of the airport service
division.
🔍 Required Qualifications
and Experience
SAHCO PLC seeks candidates who possess a strong foundation
of academic knowledge, relevant professional training, and practical work
experience in the aviation or related service sectors.
Mandatory Requirements
- Educational
Attainment: A minimum of an HND or BSc Degree in Business
Administration, Aviation Management, or another relevant and related field
from a recognized institution.
- Professional
Training: Completion of appropriate trainings in various
Airport Operations Fields is highly desirable.
- Work
Experience: A minimum of two (2) years of verifiable work
experience in the relevant airport operations or ground handling
field.
- Technical
Proficiency: Demonstrated proficiency in Microsoft Office suite
applications (Word, Excel, PowerPoint, Outlook).
- Core
Competencies: Possessing excellent customer service skills is
non-negotiable, along with strong communication, problem-solving, and
teamwork abilities.
Available Locations
The Airport Service Executive positions are available at the
following key operational hubs:
- Abuja
(FCT)
- Port
Harcourt (Rivers State)
- Lagos
(Lagos State)
- Kano
(Kano State)
✉️ Application Process
Interested and qualified candidates who meet the stringent
requirements outlined above are invited to submit their applications.
How to Apply:
Candidates are required to follow the specified procedure by
clicking the application link provided below:
Application Deadline:
The window for applications will close on 4th November,
2025. Early submission is strongly encouraged.
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