Sproxil is a global brand protection and consumer
engagement solutions provider, specializing in the provision of
cutting-edge advanced technology to combat counterfeiting, product theft, and
adulterations. The company also provides a dynamic platform for robust consumer
engagement, ensuring brand integrity and fostering direct communication
with end-users worldwide. Sproxil is committed to leveraging technology to
build trust and safety in the consumer market.
Job Title: Call Center Associate
Location: Lagos
Position Type: Full Time
Role Description
Sproxil is seeking a motivated and customer-focused Call
Center Associate to join its team. This role is crucial for maintaining the
company's commitment to outstanding customer support and engagement.
The successful candidate will be primarily responsible for
expertly handling inbound and outbound calls, promptly responding to
customer inquiries, efficiently resolving issues, and ultimately
ensuring a consistently positive customer experience. This position
requires demonstrating excellent communication skills, meticulous attention
to detail, and the necessary resilience to perform effectively under
pressure within a dynamic, fast-paced operational environment.
Key Responsibilities
The Call Center Associate will be tasked with the following
essential duties:
- Handling
inbound and outbound calls in a professional, courteous, and highly
effective manner.
- Responding
promptly to customer inquiries and providing accurate, clear, and
comprehensive information.
- Supporting
various campaigns or projects that require direct customer engagement or
the systematic collection of valuable feedback.
- Maintaining
the strict confidentiality of all customer data and diligently adhering to
established company policies and protocols.
- Achieving
pre-defined performance metrics, which include targets for call handling
time, overall quality assurance scores, and high customer satisfaction
ratings.
- Documenting
all customer interactions, feedback, and necessary follow-up actions
accurately within the designated CRM system.
- Escalating
complex or unresolved issues to the appropriate internal team or
supervisor when required to ensure swift resolution.
- Following
up with customers in a timely manner to confirm the satisfactory
resolution of all reported issues and queries.
Qualifications
Candidates interested in the Call Center Associate position
must possess the following qualifications and demonstrate the outlined
competencies:
Educational & Foundational Requirements
- A Minimum
of an O'level, OND, or a Bachelor’s degree in any discipline is
required.
- Excellent
verbal and written communication skills are essential for effective
customer interaction.
- Basic
computer literacy is mandatory, including familiarity with MS Office
suite, CRM tools, or related data management systems.
- Previous
experience in a customer service or call center role is considered an advantage
but is not mandatory for selection.
Core Competencies
- Demonstration
of a consistently positive attitude, high level of professionalism,
and a firm commitment to delivering excellent service.
- Possession
of strong listening, problem-solving, and interpersonal skills to
effectively manage customer concerns.
- The ability
to work effectively in a structured environment while demonstrating
initiative and the capacity for minimal supervision.
Compensation and Application
Compensation: The remuneration for this role is competitive
and commensurate with the candidate's experience and qualifications.
How to Apply: Interested and qualified candidates are
encouraged to submit their applications by clicking on the designated
application link.
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