Location: Not Specified,
China
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Employment Type: Contractor
Salary: per year
Posted: 01.08.2013
Responsibilities
To develop detailed technical design, Implementation, L2/L3 technical support for incident management, work with vendors for diagnostic and resolution and provide pre-sales support if required
Skill and experience
Broad ICT technology knowledge
Experience and training in ICT products and services
Experience of service delivery in a global outsource environment
Experience of multi product service delivery environments
Customer facing skills
Financial and commercial awareness
Understand service management process
Minimum 5 years working experience in ICT and Contact Centre
Experience in working with Genesys V6, 7 or 8 technologies related projects
Owning the Genesys certification(s)
Penta Consulting is a global staffing solutions business providing innovative and flexible recruitment strategies for clients and the very best permanent, interim and contract career opportunities for candidates across IT & Telecoms. Ranked 13 in the 2012 Sunday Times Top 100 Companies to Work For awards, Penta holds a Queen's Award for Enterprise among other high profile business and quality awards. Visit our website for more information.
Penta Consulting is acting as an Employment Business in relation to this vacancy.
Apply Now
Job Description
Responsibilities
To develop detailed technical design, Implementation, L2/L3 technical support for incident management, work with vendors for diagnostic and resolution and provide pre-sales support if required
Skill and experience
Broad ICT technology knowledge
Experience and training in ICT products and services
Experience of service delivery in a global outsource environment
Experience of multi product service delivery environments
Customer facing skills
Financial and commercial awareness
Understand service management process
Minimum 5 years working experience in ICT and Contact Centre
Experience in working with Genesys V6, 7 or 8 technologies related projects
Owning the Genesys certification(s)
Penta Consulting is a global staffing solutions business providing innovative and flexible recruitment strategies for clients and the very best permanent, interim and contract career opportunities for candidates across IT & Telecoms. Ranked 13 in the 2012 Sunday Times Top 100 Companies to Work For awards, Penta holds a Queen's Award for Enterprise among other high profile business and quality awards. Visit our website for more information.
Penta Consulting is acting as an Employment Business in relation to this vacancy.
Apply Now