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GENESYS VOICE ENGINEER

Location: Not Specified,  China


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Employment Type: Contractor

Salary: per year

Posted: 01.08.2013


Job Description


Responsibilities
To develop detailed technical design, Implementation, L2/L3 technical support for incident management, work with vendors for diagnostic and resolution and provide pre-sales support if required

Skill and experience
Broad ICT technology knowledge
Experience and training in ICT products and services
Experience of service delivery in a global outsource environment
Experience of multi product service delivery environments
Customer facing skills
Financial and commercial awareness
Understand service management process
Minimum 5 years working experience in ICT and Contact Centre
Experience in working with Genesys V6, 7 or 8 technologies related projects
Owning the Genesys certification(s)

Penta Consulting is a global staffing solutions business providing innovative and flexible recruitment strategies for clients and the very best permanent, interim and contract career opportunities for candidates across IT & Telecoms. Ranked 13 in the 2012 Sunday Times Top 100 Companies to Work For awards, Penta holds a Queen's Award for Enterprise among other high profile business and quality awards. Visit our website for more information.

Penta Consulting is acting as an Employment Business in relation to this vacancy.

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