About Union Bank of Nigeria (UBN)
Union Bank of Nigeria ("UBN") stands as a
venerable and highly esteemed financial institution in Nigeria, tracing its
roots back to its establishment in 1917. With nearly a century of
dedicated service, UBN offers a comprehensive and diverse portfolio of banking
services tailored to meet the needs of individuals, Small and Medium
Enterprises (SMEs), and both commercial and corporate clients. The
bank is distinguished by its robust and extensive geographical footprint, which
encompasses more than 300 service centres and over 950+ Automated
Teller Machines (ATMs) strategically located across the nation. Union Bank
remains steadfastly committed to fostering the growth and prosperity of
individuals, families, and businesses throughout Nigeria.
Job Title
Customer Service Representative
Location
Role Description
Job Summary
The individual appointed as a Customer Service
Representative serves as the initial and critical point of contact
for the bank's valued customers. This pivotal role is responsible for ensuring
that every customer interaction is characterized by excellence in service
delivery, upholding the bank’s reputation for professionalism and client
focus. The representative acts as a dedicated ambassador, addressing customer
needs and inquiries with diligence and proficiency.
Duties and Key Responsibilities
The duties of the Customer Service Representative are
comprehensive and central to maintaining high standards of customer
satisfaction:
- Responding
to and managing customer inquiries received through various channels,
including telephone calls, email correspondence, and in-person
interactions.
- Ensuring
strict adherence to Union Bank's established service standards,
operational protocols, and regulatory compliance policies in all customer
dealings.
- Assisting
customers by providing detailed, accurate information regarding the bank’s
diverse products and services, facilitating various transactions,
and guiding them through account management processes.
- Resolving
customer complaints and issues with promptness and efficiency,
striving for a satisfactory and lasting resolution.
- Maintaining
accurate, detailed, and up-to-date records of all customer
interactions, feedback, and resolutions within the designated systems.
Qualifications and Requirements
To be considered for the Customer Service Representative
position, candidates should possess the following attributes and
qualifications:
- Demonstration
of strong, effective communication skills (both verbal and written)
and excellent interpersonal skills necessary for engaging with
diverse clientele.
- The ability
to handle customer queries and challenging situations with exemplary patience,
empathy, and professionalism.
- Previous
experience in a customer service, client-facing, or financial services
environment is advantageous but is not mandatory for highly
suitable candidates.
- Possession
of relevant educational qualifications, which include a minimum of
an Ordinary National Diploma (OND), National Certificate in Education
(NCE), Higher National Diploma (HND), or Bachelor of Science (B.Sc.)
degree in disciplines such as Banking, Finance, Business Administration,
or other closely related fields.
Application Process
Interested and suitably qualified candidates are invited to
submit their application for this opportunity:
- Candidates
should prepare their Curriculum Vitae (CV).
- The CV
should be sent via email to: talents@unionbankng.com
- Applicants
must ensure they use the specific title "Customer Service
Representative" as the subject of the email to ensure
proper processing.
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