Job Identification: 640 | Location: Lagos, Nigeria | Job Schedule: Full time
🌐 About Airtel Nigeria
Airtel Nigeria (Airtel Networks Limited) is recognized as a
leading telecommunications services provider within Nigeria, with its corporate
headquarters situated in Lagos, the nation's primary commercial hub. The
telecommunications company consistently ranks among the top four mobile service
providers by subscriber count, catering to a customer base exceeding 39.8
million. The company's comprehensive product portfolio encompasses 2G, 3G,
and 4G wireless services, alongside robust mobile commerce and
enterprise solutions. Airtel Africa proudly maintains its commitment as an equal
opportunity employer, ensuring full dedication to diversity and inclusion
across its workplace operations.
🎯 About the Role
This pivotal position is instrumental in accelerating Airtel
Nigeria’s voice subscriber and revenue growth, ensuring the company
maintains a competitive edge.
The Lead, Voice Products is tasked with spearheading
the strategic direction for all voice-related products. This includes managing
critical vendor partnerships and initiating innovative campaigns
designed to significantly boost call volume and enhance profitability.
Furthermore, the role involves supporting new product launches by developing
essential training materials and documentation for customer support
teams.
The incumbent also bears responsibility for maintaining optimal
product pricing, ensuring full regulatory compliance, and maximizing
campaign effectiveness through the Customer Lifecycle Management (CLM)
platform. The role actively involves identifying new growth opportunities,
developing highly targeted campaigns, and fostering cross-functional
collaboration to streamline the time-to-market for products and improve
overall operational efficiency. Critically, this leadership role includes the
management and guidance of both the voice and CLM teams toward the
achievement of defined strategic corporate goals.
🔑 Key Responsibilities
The role's responsibilities are structured around five
critical areas:
Voice Revenue, Usage, and Retention
- Strategy
Development: Develop and implement strategic initiatives to ensure the
attainment of stipulated business targets for voice products.
- Data-Driven
Insights: Leverage extensive data analytics and market research to
gain deep insights into consumer behavior and preferences, subsequently
driving the direction of future programs and promotions.
- Growth
Tracking: Diligently track customer usage patterns to effectively
devise actionable growth strategies.
- ARPU
Enhancement: Monitor and manage the entire customer life-cycle and
capabilities to strategically drive Average Revenue Per User (ARPU)
growth.
Product Development and Support
- Product
Launch: Lead the launch of voice products tailored for all customer
segments to successfully drive data penetration and revenue growth.
- Subject
Matter Expertise: Serve as the end-to-end functional subject matter
expert for the product, encompassing the entire journey from initial idea
generation through to product development, launch, and continuous status
tracking.
- Documentation
and Training: Develop comprehensive documentation and conduct training
for support teams on new products and services.
- Approvals
and Specifications: Prepare necessary documentation, including Change
Request Forms (CRFs), Product Concept Notes (PCNs), Memos, Price
Deviations, and Business Cases, required for securing necessary approvals
and defining technical specifications for voice products and services.
- Project
Management: Oversee the project management of the technical
development phase for new voice products.
Stakeholder Management
- Partner
Relations: Manage essential partnerships with Value Added Services
(VAS) partners instrumental in driving call completion rates.
- Communication
Strategy: Prepare detailed product briefs for the Marcomms team,
facilitating the development of internal and external communication
strategies for marketing campaigns.
- Support
Enablement: Ensure thorough documentation and training are provided to
customer support teams regarding all voice products and services.
Special Product/Promotion Management
- Idea
Generation: Develop innovative promotional and campaign ideas to
stimulate market interest.
- Campaign
Execution: Successfully execute and manage promotional campaigns from
conception to completion.
- Multi-Party
Management: Manage the end-to-end execution of special products that
necessitate collaboration with multiple internal and external parties.
CLM Management (Customer Lifecycle Management)
- BTL
Input: Provide strategic inputs and recommendations for enhancements
to Below-The-Line (BTL) campaigns.
- Compliance:
Ensure that all campaigns fully comply with approved documentation and
regulatory guidelines.
- Performance
Monitoring: Oversee the positive performance of each campaign in
conjunction with the designated campaign owner.
- Audit
Readiness: Ensure full compliance with internal and external audit
requirements related to CLM activities.
🎓 Qualifications and
Experience
Educational Qualifications & Functional / Technical
Skills
The successful candidate should possess the following
qualifications:
- A University
Degree in a related field is required.
- An MBA
or Master’s Degree is considered a significant advantage.
- Product
Lifecycle Management: Demonstrated ability to manage the complete
product life cycle effectively.
- Analytical
Acumen: Possess strong analytical thinking skills with the capacity to
plan and execute actions that exploit business opportunities based on
robust data insights.
- Business
Case Development: Proven ability to present compelling business cases
justifying investment in existing products and services development, as
well as engagement platforms.
- Professional
Integrity: Must exhibit the utmost level of professional integrity.
- Industry
Knowledge: A solid understanding of the telecommunications industry
sector and key customer segments, including related strategies and
business challenges.
- Market
Research Utilisation: Ability to effectively utilize market research
and gap analysis techniques to develop profitable new products and
services.
Relevant Experience
The role requires a candidate with significant professional
background:
- A
minimum of 8+ years of relevant experience in a similar position,
inclusive of substantial managerial experience.
- Demonstrated
experience within the Telecommunications Industry or a fast-paced FMCG
marketing environment is highly desirable.
- Possession
of strong leadership skills is essential for managing the Voice and
CLM teams.
- Excellent
interpersonal and communication skills are required for effective
stakeholder management.
- The individual must be highly capable of operating and thriving within a performance-driven organization.
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 18th November,
2025; 12:30 AM.
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