A Strategic Opportunity with an Africa-Focused Fintech Powerhouse
PalmPay is recognized not merely as a mobile payments
platform but as a formidable Africa-focused fintech powerhouse. Since
its inception in 2019, the organization has been diligently constructing the
essential financial infrastructure for millions across the continent. With a
trajectory of rapid growth, PalmPay’s ambitious vision is paralleled only by
its profound commitment to the advancement and professional maturation of the
personnel who are instrumental to its success.
The company is actively seeking a dynamic, strategic, and
profoundly hands-on Talent Development Manager to assume the leadership
role in spearheading the growth and strategic cultivation of its most critical
asset: its human capital.
The Mission: Architecting a High-Performance and
Future-Ready Culture
The Talent Development Manager, who will be permanently
based in Ikeja, Lagos, will transcend the typical responsibilities of
merely coordinating training sessions. This individual is envisioned as the chief
architect of PalmPay’s comprehensive learning culture.
The Manager will be responsible for the full lifecycle
design, meticulous implementation, and strategic oversight of high-impact
learning initiatives. These initiatives are designed to directly and measurably
boost workforce capability, significantly sharpen employee performance, and
secure a robust leadership pipeline essential for the company’s sustained
future expansion. This is an end-to-end learning lifecycle role suitable
for an accomplished professional who excels at transforming high-level
strategic insights into tangible, demonstrable employee growth outcomes.
Key Impact Areas & Core Responsibilities
The role requires a dedicated focus across four critical
domains of talent development:
1. Learning Strategy & Curricular Innovation
- Needs
Identification: The Manager will establish close collaborative
partnerships with Human Resources and senior business leaders to conduct incisive
skill gap analyses and accurately identify crucial organizational
learning and development needs.
- Intervention
Design: Responsibility includes the conceptualization, comprehensive
design, and management of targeted, high-value development programs,
encompassing bespoke curricula for leadership, essential technical
proficiencies, and critical soft skills.
- Modern
Learning Advocacy: The role involves championing and driving
innovative, blended learning approaches (including advanced
e-learning, microlearning modules, gamification, and virtual delivery
methods) to ensure maximum engagement, scalability, and impact of all
training programs.
2. Program Execution & Operational Leadership
- Facilitation
& Oversight: The Manager will personally facilitate highly
engaging in-house workshops and expertly manage external training vendors
to ensure the delivery of high-quality, cost-effective, and aligned
program content.
- Team
Guidance: The incumbent will be expected to guide and mentor a
dedicated, small team of training officers and administrators,
guaranteeing a smooth, efficient, and impactful rollout of all development
programs.
- Integration
Support: The role includes providing robust support for the
accelerated integration of all new hires through the strategic design and
delivery of engaging onboarding and orientation programs.
3. Talent, Performance, & Succession Management
- Pipeline
Strategy: The Manager will drive the establishment of strategic
succession planning protocols and career development frameworks
specifically designed to cultivate and build a robust and sustainable
leadership pipeline.
- Performance
Alignment: Responsibility includes ensuring that all learning
initiatives are directly and demonstrably linked to performance management
outcomes, thereby actively reinforcing a company-wide culture of
continuous improvement.
- Mentorship
Enhancement: The Manager will oversee the strategic operation and
enhancement of organizational mentoring and professional coaching programs
across all established business units.
4. Measurement, Governance, & Strategic Reporting
- Strategic
Reporting: A core function involves meticulously tracking,
analytically reviewing, and reporting on the overall effectiveness of all
development programs. This requires using robust key metrics such as Training
Return on Investment (ROI), quantifiable employee performance
improvement data, and platform adoption rates.
- Regulatory
Compliance: The Manager must ensure that all mandatory regulatory
training (e.g., Compliance, Data Privacy, and other Human Resources
training requirements) is seamlessly delivered, thoroughly documented, and
accurately tracked across the organization.
Essential Qualifications for the Role
The successful candidate will demonstrate a blend of strong
academic background, specialized professional experience, and exceptional core
competencies.
Background & Expertise
- Academic
Credentials: Attainment of a Bachelor’s degree in Human Resources,
Organizational Psychology, Business Administration, or a closely related
discipline is mandatory. A Master’s degree or relevant professional
certification (e.g., CIPD, ATD, SHRM-CP/SCP) is highly regarded and
considered a strong competitive advantage.
- Professional
Experience: A minimum of five (5) to seven (7) years of
progressive, dedicated, and hands-on experience in Learning &
Development or Talent Management is required, with ideal exposure gained
within a fintech, banking, or hyper-growth organizational setting.
- Track
Record: Demonstrable and quantifiable success in the comprehensive
design, strategic implementation, and rigorous evaluation of large-scale
training and development initiatives is essential.
Core Skills & Managerial Competencies
- Exceptional
Facilitation: Possesses outstanding presentation, professional
training, and coaching skills that effectively command an audience, drive
high engagement, and ensure knowledge transfer.
- Strategic
Acumen: The ability to transition seamlessly from high-level strategic
planning and architectural design to tactical, detail-oriented, and
high-quality execution.
- Digital
Learning Proficiency: Strong functional and strategic knowledge of Learning
Management Systems (LMS), modern e-learning platforms, and the latest
digital learning tools and methodologies.
- Stakeholder
Management: Demonstrates superior communication, interpersonal, and
collaboration skills required to effectively advise, influence, and build
consensus with leaders and colleagues across all organizational levels.
- Data-Driven
Mindset: Exhibits a deeply analytical mindset with an unyielding focus
on measuring tangible impact, calculating the financial return on
investment (ROI) of learning initiatives, and using data to inform program
evolution.
Compensation & Value Proposition
PalmPay is committed to attracting and retaining top-tier
talent by offering a compelling and highly competitive total rewards package:
- Competitive
Compensation: A robust competitive monthly gross salary package
ranging from N700,000 to N1,000,000.
- Performance
Incentives: Eligibility for performance-based rewards and incentives
directly linked to the Manager's measurable impact on talent development
outcomes.
- Professional
Development: Generous opportunities for accelerated career growth,
exposure to global operational standards, and funded support for relevant
professional certifications.
- Work
Environment: The opportunity to thrive within a high-energy,
inclusive, collaborative, and innovation-driven fintech environment.
Ready to Build the Future of Finance, One Talent at a
Time?
PalmPay invites applications from passionate developers of
people who are prepared to make a significant, measurable, and strategic impact
within one of Africa's leading financial technology firms.
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